Constant crashing

#1 - Feb. 12, 2013, 2:22 p.m.

I am crashing randomly, between 15 minutes to hours apart. Either my screen freezes, or the game goes to windows. Most notably it happened this weekend just before the final blows killed the boss of CoF P3 on the 3rd try. If the screen freezes, all i can do is ctrl/alt/del and windows states GW2 is not responding. when it crashes i send an error report to Anet. this is what it says.

—> Crash <—
Exception: c0000005
Memory at address 000000bc could not be read
App: Gw2.exe
Pid: 5300
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16597
When: 2013-02-12T10:58:39Z 2013-02-12T05:58:39-05:00
Uptime: 0 days 0:23:28
Flags: 0

any help or solutions? is it just me? I have no idea how to read this.

Ashley Segovia

#3 - Feb. 12, 2013, 3:09 p.m.

Hi Erthrak – It’s difficult to say what exactly is helpful information from the ArenaNet.log files. Generally the most important information will be displayed in what you have just provided, however, in this case it just isn’t enough and so we’ll need to look through the whole thing. If you want to provide the whole log file, you can do that by clicking *More posting & formatting options…"

The log files may indicate what exactly is causing the crash or it will show us if you’re getting any CRC errors or if a simple repair is necessary to resolve the issue.