This is pathetic. I have changed my password 100000000000000 times and yet it still persists. All I wanted to do was change my email, but with the lack of support from Arenanet this appears to be impossible. Also, after another 10000000000000 emails to allow access, I still get this change password loop. Can’t you folks fix this?
Hiakachi — I understand you’re frustrated, but where would you go to find a phone number? To the “Support” link at the top of the page. And that would lead you to “Submit a request” and that would lead to submitting a ticket. No one on the forums can magically go into your account and make it work. You need to discuss this situation with a support agent, and that happens through a ticket. (We don’t offer phone support, correct. It’s proved to be inefficient in the past to do so, so we staff 24/7/365 and agents respond quite promptly.)
Note: If you submit a ticket, please await an answer. Please note that some ISPs block our responses, as shown here: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424. Please allow our agents time to answer, but if you still have not had a response in 3 days, you may post in the sticky thread above: Tickets for Review – 3 Days and Older.
