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confused on support account creation emails

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Direwulff.2396
#1 - Jan. 4, 2013, 1:49 p.m.
Blizzard Post

Ok so I am a bit confused. I submitted a ticket the other day for an issue i needed help with and go a fast auto response giving me a username and asking me to create my account. which I did.
I just sent a response to a moderator PM notification to the address provided now i got another auto response asking me to create another support account with a different username.. is this normal?

Should I be worried this is not coming from ANET?

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Gaile Gray
#2 - Jan. 4, 2013, 1:53 p.m.
Blizzard Post

Suggestion: Since you’ve been responded to by the team, ask them to review that second response you got. If it has a 12-digit number, put that in the first ticket, and ask them to verify that you are being asked to submit a new ticket for a continuing issue.