Confused: How do you want us to report?

#1 - July 17, 2014, 7:37 a.m.

Hello,

A few weeks ago I posted a topic about how to report inappropriate guild names & tags, and was given sound advice. However, since then I followed the advice when I spotted a new guild tag with an inappropriate tag. I submitted a ticket, posted a screenshot, I gave a username as was advised, but the reply I get back is:

“If you would like to report a violation in the future – from inappropriate in-game behavior to mailbox spam – the fastest and easiest means to do so is to use the in-game reporting system. In-game reports are sent directly to our team, and they allow us to take care of issues very promptly. Here is how you can submit an in-game report:”

So it’s left me confused when the left hand is telling me to do one thing, and the right hand is telling me to do another.

I think the easiest way to deal with this is to simply include a Right-Click option for Guild Names/Tags.

Thank You

Gaile Gray

#3 - July 17, 2014, 1:43 p.m.

I am sorry if you are confused. I believe that the agent who sent you that response misspoke. Here’s the skinny:

Please report offensive character names in the game.
Please report offensive guild names or guild tags in a ticket.
For guild names or tags, we need the following:
- Guild Name (exact spelling)
- When possible, a character or display name of a member of that guild (this is golden for us)
- Guild Tag (Unfortunately, we can’t review tags without the guild name OR a character or display name of a member)

I hope that clarifies the matter. I will ask our agents to be sure they are making a distinction between the report of a guild name and a character name, and that they handle guild name or tag reports directly from the ticket but only ask those making character name reports to use the in-game report system.

Thanks for making me aware of this and allowing me to explain in greater detail, and thanks, too, for making those reports — they really help make the game a better place for everyone!