#1 - July 8, 2013, 9:41 p.m.
Hi,
This evening I was going to purchase gems but was stopped by a notice that I need to confirm my identity to purchase anymore gems. How do I fix this? I have never had this issue.
Confirm my Identity??
#5 - July 9, 2013, 3:13 p.m.
We’d like the name of your great aunt’s cat’s first kitten, please, and your shoe size. 
Ok, I think what’s happening here is that you may be buying with accounts that don’t align exactly. For instance, maybe you’re trying to add gems with a different email address.
In the case of 130709-002183, you’re all clear now.
SupermassiveVH.1520 — If you’re still unable to buy, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.