Computer freezing when trying to download GW2

#1 - April 12, 2013, 2:25 p.m.

Hello everyone.

Ever since the patch at the end of January, i haven’t been able to play the game.

Before that patch, i could play the game without any flaws (highest graphics, no lag etc). However, after that patch, i couldn’t update at all. My whole computer is freezing up and i need to forcefully restart it. Because of this, i haven’t been able to play since then.

I have no heating problems (The computer is running fine for 8+ hours each day) but whenever i try to download again, it freezes after 5-10 minutes and i need to forcefully restart my computer. Also all drivers is up to date.

Anyone knows a solution on this?

Ashley Segovia

#3 - April 14, 2013, 2:01 p.m.

Hi Zaila – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Ashley Segovia

#5 - April 23, 2013, 2:49 p.m.

Hey there – I hope the re-installation worked out for you. If you’re still experiencing any issues at all please let me know!