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Computer Crashes when running game

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DigitallOve.9204
#1 - Sept. 4, 2012, 5:29 p.m.
Blizzard Post

I have had an ongoing problem with the game since launch. Anywhere between 5 minutes to an hour of playing the game my computer shuts itself off completely. I play other games on my computer just fine (such as World of Warcraft, Star wars the old republic, etc). I have an Nvidea Geforce Gt 430 graphics card and since I have had this issue I have done everything I can possibly think of to fix it. I installed a program to ensure my fans are running properly, I reinstalled Guild Wars2, I turned down all of my settings in game, I even wondered if a full reformat of my computer would help so I went ahead and did that. I do notice that the game takes up around 90-99 percent of my CPU usage, which I’m assuming is the problem, but as stated, this is the only game this happens to. I really would enjoy to play the game, all of my friends and my husband bought it, but as of right now I can’t play without rebooting my computer every 10 minutes.

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MattChernicky
#4 - Sept. 4, 2012, 5:39 p.m.
Blizzard Post

Hey DigitallOve– could you please post any crash reports and a DxDiag using the spoiler tag? You can find the crash report located in your “Documents” folder. There should be a Guild Wars 2 folder within it and it will be called ArenaNet.log.

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MattChernicky
#10 - Sept. 4, 2012, 6:01 p.m.
Blizzard Post

DigitallOve – Since you think this may be heat related, I would like for you to try monitoring your CPU and GPU temperature while playing the game. There are multiple programs available to do this, and one example is “SpeedFan.”

If you wish to use SpeedFan (not supported by NCsoft in any manner) please download it at the following URL:
http://www.almico.com/sfdownload.php On this page, click the blue link that says “SpeedFan 4.43” and install it.

Regardless of which program you use to monitor the temperatures, please try playing the game in windowed mode and monitor the CPU temperature while playing the game. Please take a screenshot of the program’s readings, and at what temperature does the game crash?