#1 - Nov. 8, 2013, 9:48 a.m.
While I’m on log in loading screen downloading files from new patch my computer will randomly crash and shut down I’ve tried uninstalling and reinstalling game but that did not help
Computer crashes on loading screen
#6 - Nov. 14, 2013, 4:08 p.m.
Hi Spirit Ritulist,
Have you tried monitoring your system’s temperatures? It’s possible that you may be overheating or it could simply be a driver based issue. Unfortunately we don’t have a whole lot of info from you. That being said, could you please provide your system specs (OS, RAM, CPU, GPU, PSU, and anything else you’d like to add)?
Additionally, I’m curious to know if you have any crash logs available. You can find them by doing the following:
1. Hold down the Windows button on the keyboard and hit the “R” key.
2. Paste in the following line:.C:\Users\%username%\AppData\Roaming\Guild Wars 2
3. Click “OK.”
Please locate the ArenaNet.log file and attach it to the thread by clicking “More posting & formatting options…”
#8 - Nov. 14, 2013, 6:10 p.m.
It looks like your video card is a bit out of date. Video card drivers tend to update every 3 to 6 months and for the newest games to work their best, keeping this driver up to date is paramount.
The first thing to try is to go to http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx and Download and run AMDs Driver Verification Tool.
Beyond this, I did notice you’re getting some Out of Memory crash errors in your report which we’re currently investigating so if the driver update didn’t resolve the issue for you I’d like for you to contact us directly by submitting a support ticket so we can further assist you one on one.