compromised [Incident: 130819-001469]

#1 - Aug. 20, 2013, 8:20 p.m.

My gw2 account compromised has been compromised and I received an reply from your system stating that; “I was unable to determine that the account was accessed by an unauthorized individual”

My computer has been compromised and I have lost everything. Hundreds of dollars spent on your gems.

My new laptop I purchased and reinstalled this game 2 weeks ago had remote access set to default. Only now this has been uncovered and I am requesting that you please review my case.

Gaile Gray

#9 - Aug. 22, 2013, 12:18 p.m.

We absolutely cannot see that your account was hacked. In fact, as Ellieanna points out, your account was not hacked, your entire computer was. And because we cannot accurately kitten the situation, and because sometimes such claims are made without merit, our position must be that we can establish without question that the account was indeed compromised. That is not the case in your situation, so with regret, our team cannot assist you.