Complete account lock - authenticator

#1 - March 6, 2013, 3 p.m.
Blizzard Post

My account coronbale.3894 was completely shut down after adding the google authentication. Today I received an unauthorized login attempt so I thought I would add more security, and the whole thing locked down. Now I have no access to anything, cannot log in, cannot log into the support line, and am prompted by no authentication prompt. This will probably be the last message I can get out, seeing as I will be unable to relog after my connection times out. Please contact me via email attached to the account for further customer service, as I have no phone or method of contacting you when your account gets locked down like this.

#4 - March 6, 2013, 3:14 p.m.
Blizzard Post

This is not something we can address through a forum post. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.