Compensation? - Blue Tracker

#1 - Sept. 6, 2012, 2:46 a.m.

I am one of the many people who have been wrongfully unable to play the game due to the less-than-successful method that Arena Net chose to have us apply the retail serial code to the pre-order accounts. My personal ticket is 7 days old, and I have still not received any help or response from the support team.

Like many, I find my self tempted to issue a chargeback for my purchase, seeing as I have not received what I paid for (which was the ability to play the game).

Had the issue been caused by any fault of ours, or handled in an appropriate manner (I have followed all guidelines posted on all websites to get my ticket “prioritized” to no avail) I would not consider any compensation necessary. However, seeing as we are innocent victims of poor planning and execution, I wonder if you (Arena Net) have any plans to compensate us for the time that we have not been able to access the game.

I, and many others, appreciate Gaile’s efforts to rectify our situations, but the company’s decision to put hacked players, and players appealing bans before us has gotten to the point of making it feel (at least to me) that they don’t care how long we wait.

I am not asking for anything huge, just a gesture of good faith and an apology. Not to mention seeing some actual progress on my personal account problems (Blocked Account – Ticket submitted August 30 – Ticket number 120830-007345 [Incident:120904-000568])

Thank you for your time, and I hope that these issues are taken care of before it is not longer worth the wait.

GaileGray

#5 - Sept. 6, 2012, 4:01 p.m.

I am sorry that this has gone on for such a long period of time. I’m glad that an agent has eyes on it now, and although you may be getting an auto-response, I feel that, based on the message you received earlier, you’ll be helped shortly.

GaileGray

#21 - Sept. 6, 2012, 8 p.m.

You know, I just shudder at the word “compensation.” Not as a dev, but as a gamer. For as a gamer for nearly 2 decades, I never ask for it, never expect it, never get it.

And yet every time there’s a server burp, or even an Internet outage over which we have no control, someone says “Give me stuff to ‘compensate me’ for this.” And I just think if that happened (except in really unusual circumstances), then it would be “Well, this guy got XX for YY, and I think my case is even more deserving, so I expect something, too!” And it snowballs into a GimmeFest.

I’m not saying that is the case here and I’m not wagging my finger at the OP to say he’s naughty for asking. (I really think painkiller will know that.) And yes, there can be mitigating circumstances that can make this the reasonable thing to do on a case-by-case, one-off basis. I just think overall, “stuff happens” and it’s ok for us to accept that and move on.