Common problem with gw2 setup.

#1 - Aug. 27, 2014, 1:27 p.m.
Blizzard Post

Hi everyone. I faced common issue with gw2 installation. Istallation window stops downloading at 16mb then closes. I tried turn off firewall and ran as administrator. I have AVAST antivirus and also attached GameAdvisor test result. Thank you for help in advance!

#2 - Aug. 28, 2014, 3:28 p.m.
Blizzard Post

Hey there,

It looks like your issue is that you’re missing video card drivers. If you look at the Game Advisor report you can see it here below:


Display Devices
———————-
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Intel® HSW Mobile/Desktop Graphics Chipset Accelerated VGA BIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_07811025&REV_06
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1600 × 900 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor

So I would installing video card drivers as this should resolve the issue for you.