Collector's Edition Item Questions [merged]

#1 - Sept. 4, 2012, 3:46 p.m.

This thread is designed to answer questions from people who deleted their Collector’s Edition items and would like replacements.

Please note that there are two safeguards against this:

1. The player is warned to remove all valuable items from the character before deletion
2. The player is required to type in the entire name of the character, to avoid a “mis-click”

Having said that, we do understand that some players were not aware that items like the Miniature Rytlock were given as one per account, and not one per every character. The developers are looking at this issue and hope to have a remedy in place soon.

I will merge threads about this topic to keep things aligned.

#21 - Sept. 4, 2012, 5:16 p.m.

In order to delete the Rytlock, you have to read the warning and, after that, confirm you really want to delete the character. So there are safeguards in place to prevent the accidental deletion of this one-time item.

Having said that, the team is looking at other ways to address this player concern. If you have submitted a ticket about this, you will be in the queue, and when there is a remedy you will be assisted.

Thank you for your patience.

#151 - Sept. 10, 2012, 5:10 p.m.

Snoblitz.4980:

I am now opening a third ticket (120908-004876) with you guys for this issue since the first still has never recieved a response and the second got lumped into your mass mail response thread.

My next step is escalating this to the ArenaNet leadership team via email and twitter

Couple of comments: You should not open multiple tickets. The second received a mass mail response, but it was not closed. So you have three tickets opened for one issue, which slows your response turnaround time.

Secondly, you should not “escalate” via PM, via email, via twitter, or via Facebook. We have a forum, and we have the support system, but harassing staff via other means is not going to speed up the process, and it’s going to waste a whole lot of time from the team members involved.

#204 - Sept. 14, 2012, 10 p.m.

This issue is very much on our radar. We’re going to be able to make sure that everyone is taken care of, but ask for your patience with this as we work out a few issues. There are sort of a lot of “working parts” on this one, but we will take care of you as soon as we can.