CoE ending needs a fix ;/ - 1 token reward

#1 - Sept. 28, 2012, 4:09 p.m.

- 1 Token from dungeon due to force kick ending-

Did CoE path 2 w/ a pug group today. After over an hour, we finally kill the last boss and finish the instance. Me and another group mate hopped around and walked up to this platform. As the reward window started to pop up on my screen, we were all suddenly booted out of the dungeon. I was teleported to the outside of the dungeon, mid air, and plunged into the waters below. My reward screen is gone, I check my inventory, and only 1 Knowledge crystal in my inventory. My other group mates were teleported elsewhere and some of them also received no rewards. One group mate said the platform might have been some teleporter? This is soo confusing, u’d expect a teleport in the dungeon to tele to another part of the dungeon, not boot u outside and deny me all of my token rewards. Not sure what happened. but I just wasted over an hr of my life and 20 silvers in repairs.

Robert Hrouda

#2 - Sept. 28, 2012, 4:12 p.m.

The reward screen shouldn’t have disappeared entirely, but the entire story of that path is that there is an experimental teleporter that you are choosing to escape the dungeon with. By standing on the platform, it behaves as though you are walking through a zone portal.
You also are only booted if you are standing directly on the teleporter part of the structure – did you experience your entire group being teleported out of the dungeon all at the same time, regardless of where you all were standing?

Robert Hrouda

#7 - Sept. 28, 2012, 4:31 p.m.

yeah, so, I just ran into QA and had them verify this. It is indeed facepalm worthy. We’ll have tech on this right away. It had previously worked the same way that story rewards worked – in that you could leave the story instance and collect your full reward afterwards.

Thanks for bringing this to our attention. Sorry it happened

Robert Hrouda

#12 - Sept. 28, 2012, 5:28 p.m.

vicwolf.7862:
I think we have to assume at this point that getting 1 token for a 2 hour instance run is intended. The devs have adamantly refused to acknowledge that this is a bug.

I admitted it was a bug a few posts up.

The bug is that the reward was messed up when you left the dungeon, not that you left the dungeon by standing on the teleporter when it activated.

Robert Hrouda

#16 - Sept. 28, 2012, 5:47 p.m.

Do not leave the dungeon without collecting your reward first. CoE is a bit odd apart from other dungeons in that it actually throws you out, and I’ll be looking into that as well. Maybe add a conversation about interacting with the teleporter in order to get out instead of just shooting you out when you’re on the platform, however the core issue is simply that the reward got hosed by leaving the dungeon.

As for the PTS, I am not going to comment on that at the moment until we have actionable information to give.

Robert Hrouda

#17 - Sept. 28, 2012, 5:51 p.m.

Godchi.9072:
I wish your gw2 support email was as responsive and efficient as you!

I’m sitting at my computer working on things between posts (and sometimes spending too much time posting!), but it’s not my job. I’m actually building content and fixing issues right now.

Our support team is forced to appraise each ticket and find solutions. I pick and choose threads and occasionally post in them, so naturally I can communicate a lot quicker than them on issues I am knowledgeable of within this sub-forum.