Does anyone know how to close an account? I have recently had a bad experience with a ticket I have submitted and no long have the faith in customer “support” that I once did, and wish to close my account. Can anyone assist with this?
First, there’s no reason or easy way to close an account. If you choose not to play again, simply stop logging in.
But from reading the ticket dialogue here, what you may have experienced is a visual delay. I have never seen game logs “lie” and I am confident our agent reviewed this thoroughly. However, if you could update with your ticket number I can take a peek at this ticket.
Looked into this yet Gail?
As an agent told you in January, "On January 15th at 07:49 UTC your account wallet contained exactly 208g 75s 43c. At 08:02 UTC on the same day you attempted to exchange 102g 38s 00c for 1350 gems. This exchange failed and the money was not deducted from your account. At 08:05 UTC your account wallet contained 208g 85s 09c.
Nothing in the game records indicates that the failed Currency Exchange transaction incorrectly debited gold from your wallet."
