Client no running update, hangs at downloading 0kb

#9 - Sept. 19, 2012, 5:02 p.m.

Hi Stretch,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

#13 - Sept. 23, 2012, 3:06 p.m.

Hi Stretch – You have quite a few applications running and so I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

#17 - Sept. 30, 2012, 7:18 a.m.

Hi Stretch,

My apologies for the delay. Have you submitted a support ticket yet? I did not see anything within the Game Advisor report after running Msconfig that would explain the issue that you are experiencing other than possibly your method of connection. Are you able to connect directly to the modem via Ethernet cable?

If this doesn’t resolve the issue for you I would recommend creating a support ticket as there may be some additional diagnostic information we would like to request from you that probably would be best not to be posted here. Once you open a support ticket, please update this thread with your ticket number and we can go from there.

This sticky thread should provide you with some information on contacting Technical Support: https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957