CLIENT issues

#1 - Aug. 2, 2013, 3:14 p.m.

I received Guild Wars 2 as a gift the past holiday. I played it on my pc, then got a new one. There was an account recovery issue which was bull, because I wanted to play GW2 on a new pc, after weeks of hastle, someone from arena.net called and we got it resolved. Fast forward to today, I got a $1500 computer, and I decided to download GW2 onto that, I tried to log in to the client with my new disk copy because of the last pc, and it gives me the SAME ERROR! I submitted a question and they say, “change your password” There is not a problem with the site, ITS THE CLIENT. I submitted another question today (8/2/13), making some of the words in caps so i can get a new result. Shed some light on this issue, please.

Gaile Gray

#3 - Aug. 5, 2013, 12:06 p.m.

Alim.9238:
I received Guild Wars 2 as a gift the past holiday. I played it on my pc, then got a new one. There was an account recovery issue which was bull, because I wanted to play GW2 on a new pc, after weeks of hastle, someone from arena.net called and we got it resolved. Fast forward to today, I got a $1500 computer, and I decided to download GW2 onto that, I tried to log in to the client with my new disk copy because of the last pc, and it gives me the SAME ERROR! I submitted a question and they say, “change your password” There is not a problem with the site, ITS THE CLIENT. I submitted another question today (8/2/13), making some of the words in caps so i can get a new result. Shed some light on this issue, please.

Honestly, there is no problem with the client. Millions of people download, register, and play the game without problem. Please submit a ticket and the team will assist you with this individual issue.