Client freeze on "shift" commands in chat

#1 - Sept. 25, 2012, 5:06 a.m.
Blizzard Post

Greetings Devs. and fellow gamers,

As of launch i have had a problem using the ingame chat of GW.
Whenever i use a shift command like : ^ ? or any other apart from capitals and press “enter” to send message the entire game freezes. This results in me having to open task manager and shut down the game and reboot.

When using /guild or /say to change channel it also freezes.

Is there anyone out there experiencing the same problem?
Anyone knows how to fix it maybe?

Thank you guys in advance!

#3 - Oct. 2, 2012, 1:44 p.m.
Blizzard Post

The issue you reported may be due to the use of more than one keyboard type in Windows. To resolve this, please try the following:

1. Click the “Start” button and select “Control Panel.”

2. Click “Clock, Language, and Region”

3. Click “Change keyboards or other input methods”

4. Click the “Keyboards and Languages” tab and select ’Change Keyboards."

5. Remove any non-use keyboards from the “General” tab and use only an “English (United States) keyboard service.”

Once done, try running Guild Wars 2 again.