Client crashes when i press "play"

#1 - Nov. 29, 2012, 3:12 p.m.

Hello, I downloaded gw2 for the first time today, but I can’t seem to play the game, because it crashes the second I press “play” from the launcher.

My system is up to date, windows is updated and I have the latest driver updates aswell.

Any help would be much appreciated.

The error code I get is as follows in the “spoiler”

—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 5332
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16130
When: 2012-11-29T23:06:08Z 2012-11-30T00:06:08+01:00
Uptime: 0 days 0:00:12
Flags: 0

There is more in the crash details, but too many characters to post here.

Ashley Segovia

#2 - Nov. 29, 2012, 3:15 p.m.

Hi Zyntax – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Ashley Segovia

#9 - Dec. 2, 2012, 10:38 a.m.

Hi Zyntax – Sorry for the late reply. First, I’d like for you to browse to Documents\Guild Wars 2 and delete the local.dat file. Once you’ve done this, run a repair on the game client. You can do so by following the steps below:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hope that helps!