Client crashes since most recent update

#1 - May 2, 2013, 8:05 a.m.
Blizzard Post

Since the most recent update my client has been crashing every time I load it up, It downloads a few Mb then crashes, then when I reopen it, it has gone back to the beginning.
I think others are having the same problems,
Any ideas?

Thanks,

Roars

#3 - May 2, 2013, 12:42 p.m.
Blizzard Post

Hi Roars,

First, I would like for you to navigate to Documents\Guild Wars 2 and delete the local.dat file. Next, please try the following to repair your Guild Wars 2 installation:

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, “Right-click” “GW2.exe” or your Guild Wars 2 Shortcut and select “Run as Administrator.”

Once completed, please try starting Guild Wars 2 again.

Hope this helps!