Client "crashes" but still plays

#1 - Aug. 13, 2014, 3:02 p.m.
Blizzard Post

So for the past month my gw2 client has been crashing at random intervals (sometimes 10 minutes in, sometimes an hour) and each time it does this my game minimizes, it tells me a serious error has occurred (error reporter) but I can still play GW2 just fine, but the sound completely cuts out. I get the same error details every time. The report is attached to this post.

This happens constantly, I’ve re-installed completely, run the gw2 repair, I’ve double checked my ram (8gb) and psu and I cannot for the life of me figure out why it crashes so often. It doesn’t correlate with any intense graphical stress either, I can be standing still with 0 entities around and it can still crash.
In case it helps, my computer specs are:

Microsoft Windows 7 Home Premium x64
Intel® Core™ i5-2500 CPU @ 3.30GHz
8.00 GB RAM, NVIDIA GeForce GTX 570

If it wasn’t for the fact that my game still sort of runs (so I can finish whatever dungeon I was running before the crash) I don’t think I’d be very tolerant of this :P

EDIT: Attached my ArenaNet.log file as well.

#3 - Aug. 13, 2014, 4:22 p.m.
Blizzard Post

Hey there,

I’d advise creating a support ticket from this issue as we may need to request some more diagnostic information in order to narrow down the cause of the issue. Unfortunately the crash log doesn’t give us enough information to go off of, and the ArenaNet.log file is from 2012.

You can submit a ticket using the following link:
https://help.guildwars2.com/anonymous_requests/new