Client crashed, download entire game?

#2 - April 30, 2013, 1:57 p.m.

Hi Heiltdo – The Guild Wars 2 download application will resume file downloads. However, there seems to be a bit of confusion as to how it does that. When the download is stopped for any reason, you need to close and restart the launcher. When you do this, the application will scan the already downloaded files to make sure they are intact. Once the files are scanned, the download continues. The confusion comes from how the “scan” appears in the launcher. When this process is taking place it will look like it is downloading the files again, complete with “download speeds.” However, if you notice the download speed, it should be much faster than your Internet connection. This is because the launcher isn’t actually downloading the files from the Internet but is instead, scanning the files inside the GW2.dat file. Once the scan completes, the download resumes and your actual bandwidth is used. Please note that in order for the launcher to begin the update where it left off, you must exit out of the launcher properly. If the launcher was closed due to a power outage or drop in internet service, it will not save the progress and will start again from the beginning.

#4 - April 30, 2013, 2:17 p.m.

Hey Heiltdo – Since the client crashed during installation the bandwidth may still be used but since the installation was interrupted it is likely you’ll have to start from the beginning though I’m curious as to what could be causing your installer to crash out.

And so, I’d like to collect a Game Advisor report from you. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

#6 - April 30, 2013, 3:42 p.m.

Hey Heiltdo – The first thing I would recommend would be to update to SP1. Additionally, , it appears that you do not have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.

This is what we are seeing currently from your Game Advisor report that you provided:
================ = Installed DirectX ================
– x86
– x64
d3dxof.dll – 6.1.7600.16385

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Hope this helps!