Cinematic causes full system crash and restart

#1 - Sept. 23, 2012, 1:15 p.m.

As per title. Here is a description of the scenario

1. Enter instance for personal story quest Source of Orr. able to play through this instance to completion including killing the Sovereign Eye.

2. Cinematic begins playing after Traherne completes the ritual. The first approximately 10 seconds of the cinematic plays normally.

3. Cinematic reaches one particular frame, about 10 seconds in, and then immediately crashes my entire computer. The last thing I see on my screen is a green vine/tree thing rapidly growing out of the artesian spring waters.

4. My system dies at this point. This is not a game client crash. This is a full system crash. The entire system simply halts and stops and then restarts as if a system reboot command had been given.

Some system information about my machine:
Windows 7
Gigabyte motherboard with intel z77 chipset
intel core i5 quad-core CPU running @ 3.4 ghz
8 GB of ram
nVidia Geforce GTX 560 ti GPU

have tested this with two different GPU driver versions. initially used nVidia driver 304.79. then updated to nVidia driver 306.23. exact same problem with each driver.

Ashley Segovia

#4 - Sept. 23, 2012, 5:59 p.m.

Hi metaphorm – Could you please send us a Game Advisor report so that we can look into why you’re experiencing this issue? Once you have the report you can attach it to the thread by clicking “More posting & formatting options…” You can download the application below:

http://us.ncsoft.com/gameadvisor/

Please note upon clicking the link you will be automatically prompted to download Game Advisor.

Ashley Segovia

#10 - July 24, 2014, 4:05 p.m.

Hi Dailoh,

Try this:

1. Go into Power options (Control panel → Hardware and Sound → Power Options) and click “Change plan settings” near your plan
2. Then click on “Change advanced power settings.”
3. Scroll down to “Processor power management” and expand it.
4. Expand “Maximum processor state” and modify the setting to 99%. Be sure to also set the minimum processor state to something below the maximum. I recommend 5%.
5. Then simply click “Apply” and “OK.”

After this has been done try launching the game again. When you do, the turbo boost feature should refrain from kicking in and that may resolve the issue you’ve been experiencing.

Hope this helps!