Just bought 20.00 in black lion gems through my paypal. Money has been taken from checking account and e-mail from paypal saying such but no gems. I logged out and in again but no gems. Is there a bug???? I got all the usual steps from in game, through paypal to GW2 site but it ends there.
We absolutely DO want to help you. Here’s a detailed walk-through (and it looks a lot worse than it really is, but I’m providing it to help
)
To submit a ticket about an in-game item:
• “Support” on main page (at the top of this very page)
• “Submit a request”
• “In-Game Issue”
• Please use a descriptive subject line like “Didn’t receive purchased gems”
• In the “Issue”field, please provide an explanation of your situation and your expectations.
• Immediately below “Issue” choose the “No Selection” field and then use the drop-down to choose “In-Game Item” and “Purchase Issue” to complete the routing of the ticket.
The team will help you. And we all want to thank you for your extra support of our game!
