Blue Tracker

Charged twice and no response

FluffEE.7524

#1 - Oct. 1, 2013, 8:57 a.m.

I sent a ticket about 2 months ago when my boyfriend used my credit card to buy gold and I noticed later that the amount had been withdrawn from my acoount twice, with two different names. This i never got an response to and as well I posted a ticket recently about a quest bug where I added a screenshot as well. Where are my tickets going? How will we solve the gold issue?

Gaile Gray

#5 - Oct. 2, 2013, 11:37 a.m.

I endorse the messages above. We respond to all tickets, and give a high priority to those involving issues such as you have described. (No one wants to be double charged, and if that happens — and that is rare thank goodness — we want to fix it post haste!)

Please check for the mails, and post in the Tickets for Review thread if you still need assistance.