A friend of mine bought the game from you guys in July. He was charged by NCsoft, but never got any e-mail with his serial key. He can’t find any free phone to resolve this (a charged 40 min international call is out of question) and none of their e-mails get any kind of answer. What can he do to resolve this? Whats the best way?
The online support system I’m afraid. He probably won’t get reached for another week or so, though. They are inundated with issues
Please do not respond to threads in this manner. Your information is inaccurate and unhelpful.
A friend of mine bought the game from you guys in July. He was charged by NCsoft, but never got any e-mail with his serial key. He can’t find any free phone to resolve this (a charged 40 min international call is out of question) and none of their e-mails get any kind of answer. What can he do to resolve this? Whats the best way?
The best way is for your friend to go to support.guildwars2.com, use the “Ask a Question” tab, and submit a ticket. Use a descriptive title — like “Charged — Did Not Receive game Access” — and not “Help.” Put at much information as possible in the ticket. (See my post in this section about information to provide in a support ticket.)
I anticipate your friend will hear back within a few days.
