Characters Deleted by Roommate

#1 - July 20, 2013, 7:31 a.m.

Ticket number 130720-001268

Hello, I recently logged on to my account to find all of my characters deleted, more than likely by my room mate. I understand that restorations are only done in the event of access by an unauthorized person. At no point was he authorized to access my account in any way. The computer was stored in a locked room, and password protected. Is there any chance of me getting an account restoration? I am a bit desperate here, and I really don’t want to lose the 4 level 80’s that I have. Thank you for your time.

Gaile Gray

#10 - July 23, 2013, 11:12 a.m.

My apologies! I posted the absolute WRONG response in this thread.

I am very sorry about your roommate situation. It seems so mean, especially from someone under the same roof.

Gaile Gray

#13 - July 23, 2013, 12:15 p.m.

Conncept.7638:
Isn’t there a rollback system for just such situations?

Account Restorations are intended for accounts compromised by unknown third parties. We don’t offer “roll-backs” for other types of account issues attributed by a player to a compromise incident because it’s not possible for us to ascertain that the account truly was compromised, and was not shared, resold, or given away.

I don’t intend to suggest that the OP is making misleading statements, but the fact is that two people could collude to “hack” one account, then get a re-roll that essentially duplicates all the items on the account. Restoring accounts can have a damaging effect on the game economy, in such cases, so we focus on restoring account hacked, for the most part, by RMTs.