Hi guys, one of my character is stuck inside caledon forest. Every time i log in with him it just gets stuck on the loading screen with music playing in the background. This issue has been ongoing since yesterday, and if i wait long enough on the loading screen it will say that i lost connectivity.
I have tried:
-Repairing GW2
-changing server
Any help would be appreciated, thanks!
Hey there,
I would like you to try a command line argument we have seen resolve this type of issue.
Please go to your shortcut for Guild Wars 2 and right click it and choose properties.
In the line that says Target, add a space at the end of whats there and then -prefreset
It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset
Click apply and then ok.
Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.
Should this not resolve the issue for you, please submit a support ticket so we can further assist you.
You’ll want to make sure you put a space between the target line and the argument. So it should be this:
“C:\Games\Guild Wars 2\Gw2.exe” -prefreset
And not this:
“C:\Games\Guild Wars 2\Gw2.exe”-prefreset
Hope this helps!
It would be easier if you submit a support ticket that way I can get a bit more information from you. As it stands, this could be caused from a number of different things and I think we could assist you much more quickly and efficiently if we can assist you one on one rather than on someone else’s thread.
Also, if you could provide us with a Game Advisor report as well as the exact error messages you’re seeing, this would help as well. There should be a sticky that details how to run Game Advisor and contact our support team.
Thanks!
Hey there,
Looks like the sticky was removed. You can create a ticket by following the link below:
