Changed Password Does Not Work

#1 - March 21, 2014, 11:45 a.m.
Blizzard Post

Three times now I’ve had to change my password because I could not log in and it is NOT because I forgot my password or because I’m entering anything wrong.

I think there is an issue with Guild Wars 2 because even when I am logged in after a while it logs me off telling me that my login is invalid and I need to recover my account.

I just had it reset again and I did not get hacked, all my characters are there, same level and same amount of money etc. and the account detail page does not show any other IP but my own.

I looked around the forums and found these other people that are having similar issues.
https://forum-en.guildwars2.com/forum/support/account/something-seriously-wrong

https://forum-en.guildwars2.com/forum/support/account/Cant-login-even-after-changing-password

I’m getting the same picture that shows up when I try to log in after a while.
I have contacted support and all they do is tell me to make sure I’m entering my information correctly, which I am. I think this problem is beyond my ability to type my details clearly. Perhaps something going on with the log in system.

Also I’m not logging in repeatedly so I’m not getting locked out. From the time I was logged in last night to the time I woke up to find I was kicked out, I was asleep.

I don’t know how log I will be able to have access to Guild Wars 2 so I’m writing this as fast as I can in hopes that someone has an answer?

Why does Guild Wars 2 forget my password?

#13 - March 24, 2014, 6:30 p.m.
Blizzard Post

I send u message but i will write here for every1 to see.Every1 that has this problem all u need to do is to send ticket to Arena Net and ask them to change your mail.Problem here is that your mail is somehow bugged.Create new mail and give it to Anet,after they change your mail,you will use another mail to login and everything should be fine.It work’d for me.

It is true that we will be able to change the Account Name (that is, the e-mail address used to log in to the game). However, do be aware that for security reasons, we’ll need to verify that we are being contacted by the account owner. and that might mean that you are asked to answer some questions about the account. This prevents someone from changing someone else’s account to a new e-mail address in order to steal the account.

If you are asked questions about your account, answer the ones that you can answer and the team will do its best to help you.

#16 - March 25, 2014, 3:48 p.m.
Blizzard Post

Thanks everyone, I had the email changed and it looks like the problem is solved!

I am glad this is all sorted out. Thanks for letting us know!