Change Password Prompt On Launcher/Account Compromised Email

#1 - Oct. 22, 2012, 2:31 p.m.
Blizzard Post

Hello there,

I saw a thread the other day similar to my problem, but wasn’t able to find an answer that I thought was satisfactory.

The other day, I get an email indicating that an individual from China tried to log into my account, and that I needed to validate the log in attempt. I go to click on whatever the button was to deny the log in attempt, and it brought me to a page, which brought me to a dead end.

Few days later, there’s a prompt on the game launcher saying “Please consider changing your password” or something to that effect. I click it, go to change my password, and it leads me to ANOTHER dead end.

Now, just being suspicious jerk by nature has me thinking that

-The original email wasn’t legitimate
-The spies have hacked into the game launcher

Not really, but what’s the deal here? Why is everything I click on a dead end? The email leads me to a page where I either deny or approve access, and when I click deny it says "Failure

An error occurred with your request."

The launcher leads me to a similar message. I don’t feel comfortable changing my password when I keep getting messages like that.

#2 - Oct. 22, 2012, 3:16 p.m.
Blizzard Post

I am sorry that you are having these difficulties. I suggest that you contact Support — support.guildwars2.com — using “Ask a Question” to submit a ticket. An agent will help you figure this out.