Change Email - Blue Tracker

Axe Sushi.1924

#1 - May 19, 2013, 5:34 p.m.

i feel the need to post it here since CS ticket doesn’t really help me out i stopped playing way way back november i never get to change my email ever since i lost all the information needed.

– Your Guild Wars 2 purchase Order ID provided in the receipt of the purchase(s). (if available)
– The e-mail address you used when making the purchase. (if available)
or
—If the payment was attempted by credit/debit card, please provide the last 4 digits of the credit/debit card used ONLY.
– If the payment was attempted using PayPal®, the invoice ID or transaction ID from your PayPal® payment history for the transaction.

i can provide anything else besides those what time i created the account date year and such but those that are needed are gone. any other way or my account is just gonna stay like that forever btw i can still login without any problems i just wanna prevent future problems from happening. like when i forgot my password well if nothing can be done i will just forget about all this then. and wait till change email option will be available once again. have a great day.

Gaile Gray

#18 - May 20, 2013, 3:06 p.m.

The name Heimerdinger is related to another game and I would advise against it.

The names that begin N-i-p, including the display name, are not acceptable and we stand behind their censoring.

Gaile Gray

#19 - May 20, 2013, 3:23 p.m.

Loli Ruri.8307:
Astral Projections.7320:
Nip is an racial insult for Japanese people

Proof please.
I don’t believe you.
Also no Japanese person would find that offensive, however would find it hilarious that you’d try with such a lame insult.

There is no dispute that the term “nip” is a pejorative term for Japanese people. It was widely used during WWII, and “proof” can be obtained in watching any of a dozen movies made during the period.

The second definition on Urban Dictionary – strangely excluded from your post — points to racist use and the third points to a reference to “nipple.” None of these are acceptable in the terms of a Guild Wars/Guild Wars 2 name.

Gaile Gray

#21 - May 20, 2013, 4:51 p.m.

Please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Gaile Gray

#23 - May 21, 2013, 10:24 a.m.

Diamondcore.4817:
Hey GW2

My hotmail was hacked and now i am setting all my profiles to my new email.
However i dont seem to be able to change my email.

Can anyone help me?

Greetings

Diamondcore

We can help. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Gaile Gray

#29 - May 22, 2013, 10:10 a.m.

It is true that at the present time — and for the foreseeable future — we do not have a feature that allows display name changes. This may be something we offer in the future, but it is not currently in development or even, as far as I know, in the planning stages.

Personally, I love AP’s suggestion. I thought the same when I saw the name, too!

Gaile Gray

#35 - May 23, 2013, 1:18 p.m.

It seems you do want to change your log-in name, that is, the email address associated with the account. Go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Gaile Gray

#38 - May 24, 2013, 1:32 p.m.

Calmwinds.4753:
Dreamstrom, if you purchased your account fairly recently and don’t mind losing it, I think you can apply for a refund. Once you obtain it, you recreate a new account. This way you can type the display name correctly. This is the only way I see you fixing the name. I think it’s fair since the help desk can’t help you, so help yourself. Cheers

Oh, also, if you can prove to them that your first name is Dream and your last name is Strom, they can change it for you. I believe the feature is already in place they just don’t allow us to change it ourselves but they will change it for you in that circumstance.

Be aware that if one gets a refund, the account is permanently closed AND the credit card associated with it is disabled and may not be used in the future in any purchases related to Guild Wars or Guild Wars 2 (or any other NCsoft game). This means that it may not be possible to simply get a refund and start a new account.