Cant use trading post

#1 - April 23, 2013, 12:41 a.m.
Blizzard Post

For already 3 days I cant use trading post -> i can search for items, but when i click item, no “buying form” appear. Everything worked fine, I bought and sold many items, but since 3 days already I cant buy anything for 3 days. Repairing game client didnt helped.

I also wasnt able to submit a ticket to support – it was saying somethign about missing phone number (lol there was no form to enter it even)………………….

??

#2 - April 23, 2013, 2:54 p.m.
Blizzard Post

Hi FireFlame – If you’re still experiencing this issue, I would like you to delete the Temporary Cache for Guild Wars 2. To do this:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

2. Type in temp exactly as shown. (With the precent signs)

3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

After doing this, please try running Guild Wars 2 again.

Hope this helps!

#8 - April 24, 2013, 7:34 a.m.
Blizzard Post

Hi Inculpatus cedo – Thanks for pointing this out to me because I had no idea the percent signs were being omitted! I’ll have to re-word this step for future posts to avoid any confusion in the future.

@ Nighthawk – There’s a few different things that you can try as BLT issues tend to have a variety of resolutions to the same issue. If deleting the Gw2cache folder doesn’t resolve the issue for you, this may be caused by outdated Root Certificates on your machine. In an effort to update these I would like for you to follow the steps below:

1. Close out of Guild Wars 2 if you have it running and go to your Documents folder. In the Guild Wars 2 folder you should have a file called Local.dat, delete this file.

2. Download the program from the link below:

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear.

If you run the program and nothing happens that’s ok, it is as it should be.

4. Open the Game Client and try to access the trading post.

Hope this helps!

#10 - April 24, 2013, 9:38 a.m.
Blizzard Post

Hi Nighthawk – There’s a few other things I would recommend trying such as repairing the client, running Msconfig, disabling any security software you have enabled, and ensuring your drivers are up to date.

If all else fails please submit a technical support ticket so that we can better assist you one on one