Can't update game - Blue Tracker

#1 - April 6, 2013, 1:44 a.m.

Whenever there is a new update to the game and the client proceeds to update, I get an error message which states “unable to verify the Guild Wars 2 executable. Please try again. If the problem persists, uninstall and reinstall the application, or contact customer support.”

Now I found a temporary solution where you can delete the gw2 executable and rename the .tmp to .exe. This allows the client to update. However, whenever a new build is released I have to go through the same procedure, which is very tiring.

I would prefer if I didn’t have to reinstall everything, which is why I’m here asking for a possible solution to my problem.

Ashley Segovia

#4 - April 7, 2013, 3:58 p.m.

Hi Dedalus – If you’re still having this problem I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Ashley Segovia

#10 - April 18, 2013, 3:55 p.m.

Hi Dedalus. – I saw your reply in another thread. Sorry I missed this one – sometimes threads can get lost and I just can’t quite catch them all, so again, I apologize.

One thing I’d suggest is to try moving your client out of the default directory and running as Admin this way. To do this, please follow the steps below:

1. Navigate to your Guild Wars 2 folder, which by default should be C:\Program Files(x86)\Guild Wars 2.

2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).

3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”

4. Rename this shortcut to “Guild Wars 2 Admin Mode.”

5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”

6. Click the “Compatibility” tab.

7. Checkmark “Run this program as an Administrator.”

8. Click “Ok.”

Once completed, please double click “Guild Wars 2 Admin Mode” and try playing Guild Wars 2 again.

Hope this helps. If I miss your response again feel free to send me a PM so I can take another look at your thread so I can be of further assistance