Can't start the client

#1 - Sept. 5, 2012, 1:55 p.m.
Blizzard Post

Hello,
I’ve downloaded the client, a GW2 client screen coming up, and it’s downloading (with a blank GW2 background), when it gets to about 10135 KBs, it closes and then opens again for a second, then closes again and nothing else happens. I couldn’t find any GW2 process going on and not even a directory where things have been downloaded into.

Help?

#2 - Sept. 5, 2012, 1:56 p.m.
Blizzard Post

Hi Talisauros – Can you please attach a Game Advisor report so that I could look into this for you?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

#4 - Sept. 5, 2012, 4:02 p.m.
Blizzard Post

@Talisauros – Thanks for the report! It does appear as though your graphics card is below the minimum requirements. This isn’t to say that this is the cause of the issue but could certainly be a contributing issue. I can see that your graphics drivers are from 2007 and so I would definitely recommend updating those. You should be able to use Intel’s auto-detect to locate the most updated drivers for your system:
http://www.intel.com/p/en_US/support/detect

If this doesn’t work then it may be possible that another application such as AVG may be blocking the client.