Can't start my personal story instance

#1 - March 5, 2013, 1:22 p.m.
Blizzard Post

the green star marked on the map leads me to an npc which does nothing when i speak to him. I can’t start my personal quest.

#2 - March 5, 2013, 1:50 p.m.
Blizzard Post

What’s the story step name? What’s your current objective?