cant redeem code

#1 - July 31, 2014, 7:29 p.m.
Blizzard Post

Im having issues redeeming a gw2 gems card code i bought from best buy. it wont let me redeem for some reason.

#3 - Aug. 1, 2014, 3:14 p.m.
Blizzard Post

Yes, please do try again and include all dashes and spaces.

If that does not work, our team may be able to help. You can submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. The info you should provide is the full code on the card, where you bought it, and from whom. Also, please provide the exact message you get when you try to redeem. That should help the team figure out what’s going on.