Cant recover my wifes account

#1 - Oct. 9, 2013, 12:03 p.m.
Blizzard Post

My wife wants to play again but we cant remember her password and the reset password requires her serial code which we dont have anymore cause it was just an email and has been lost do to hard drive crash.

We cant seem to find any way to contact support via phone or chat and the one email we got was week later saying thanks how was our support?

#2 - Oct. 9, 2013, 12:07 p.m.
Blizzard Post

My wife wants to play again but we cant remember her password and the reset password requires her serial code which we dont have anymore cause it was just an email and has been lost do to hard drive crash.

We cant seem to find any way to contact support via phone or chat and the one email we got was week later saying thanks how was our support?

Please ask her to submit a ticket to Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist her. (She will need to write; we cannot assist through someone else’s request.)

Thanks.