Can't purchase Gems through PayPal

#1 - May 15, 2013, 3:22 a.m.

I’ve bought multiple Gems through PayPal before and no problems but now since yesterday I get this error after I did my PayPal login/paying you go to the GW2 website you see this icon loading and then it says

“An error occurred finalizing your purchase.”

I’ve tried this yesterday few times and now today still same error I really need the Gems lol. Also do I still lose money everytime I tried to buy since I did fill the paypal section with my user/pw and then got redirected to the GW2 page.

Greetings,
Wesley

Gaile Gray

#3 - May 15, 2013, 11:53 a.m.

We won’t take money without giving you gems — that would be rude! If you can please contact Support by filing a ticket through the “Ask a Question” tab on that linked page, they will be able to assist you.

Alternately, I saw a comment in another thread that I will include, although the circumstances sound different:

to anyone having the same problem as OP (I.e. confirm is greyed out even after putting in all your information), I finally got it to work by hitting the back button, changing the quantity, then changing it back to what you desired and the confirm button lit up. Hope this helps anyone searching around with the problem.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.