Can't Purchase Gems or Redeem Code

#2 - Oct. 3, 2013, 6:27 p.m.

Iluzija.1798:

Since the latest update my gem store has been completely broken. I spent an hour fighting with it to actually display ANYTHING on the store, after that finally worked I still couldn’t purchase gems or redeem a code. When I click on either option it gives me a blank pop up box, no amount of reseting the game, computer or my internet has solved the issue Ive been sitting waiting for it to load for the past 15 mins and still nothing, not even an error code.

Anyone else got this issue?

EDIT: Thats ment to be “Cant” in the title, AUTOCORRREEECCCCTTTTTT!

Are you still experiencing issues? We had issues that have since been resolved.

I updated your title for you

Thanks,
Sarah

#8 - Oct. 15, 2013, 12:15 p.m.

Just FYI — I’m contacting Sarah to see if there are any new issues. Have those of you who posted in the last couple of days been able to make your purchases?

And please remember — contacting Support by filing a ticket through the “Ask a Question” tab on that linked page is the best way for you to get help, and for us to identify any possible issues.

Thanks.

#12 - Oct. 15, 2013, 2:35 p.m.

We are tracking this, but please please remember that we can’t help you via the forums, but by contacting Support by filing a ticket through the “Ask a Question” tab on that linked page you will get the help you need, and those tickets also help us identify any possible issues.

Thanks for doing that!

#14 - Oct. 16, 2013, 1:22 p.m.

Good news! The devs made some changes, and those of you experiencing that mysterious “blank screen” when trying to buy gems should find that all is working just fine, now.

If you have other issues, remember that the team is ready, willing, and able to help, and they are as close as clicking this link and filing a ticket through the “Ask a Question” tab!