I tried several times to purchase gems just recently and it goes through successfully however no gems arrive on my account.
I also bought a new serial code for my nephew and when I purchase the game nothing happens. Did not receive anything but Thank You. No confirmation email either.
I tried several times to purchase gems just recently and it goes through successfully however no gems arrive on my account.
I also bought a new serial code for my nephew and when I purchase the game nothing happens. Did not receive anything but Thank You. No confirmation email either.
Please make sure your mailbox is empty, first of all. If it’s overly full, the new mails bearing your gems will drop down once the box has space. (Fewer than 10 mails.)
If you need help, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
