cant log into Caledon Forest

#1 - Feb. 20, 2014, 4:22 p.m.

i am having problems logging into my account pomp deschain which is currently in Caledon Forest, each time i try to log in with this character i receive error 7:11:3:191:101.

I can sucessfully log into my other 4 characters which are in other areas. this is the second character that i have been unable to access in Caledon Forest with the same error message, the last character i ended up deleting as it was a new character.
I have even tried guesting on another server but still get the same error message.

Ive tried several times to submit a support ticket and each time i get an error stating the “issue cannot be blank” but it isnt – anybody any ideas or hopefully an admin could pick this up?

Gaile Gray

#7 - Feb. 21, 2014, 11:13 a.m.

Inculpatus cedo.9234:
I think it’s [email protected] for the emails.

That is correct. The e-mail address is [email protected]. Thanks for adding that. I should mention that submitting a ticket is a better means of contact because with the drop-down system you’re able to add more information so the ticket is properly queued from the start. I believe tickets save time over e-mails, but e-mails are fine, as well. Thanks.