#1 - July 20, 2013, 5:18 p.m.
My friend just bought and registered his gw2 account, but unfortunately when he tries to log in it says incorrect username/password. He’s tried many times, but somehow it simply doesn’t work. In the “I forgot my password” section, he can’t reset the password because he needs a character name, which he doesn’t have because he doesn’t have a character yet. Anyone have any ideas what to do? He emailed support already, but he was very excited to play tonight so any help is appreciated.
His ticket number is 130720-002699.
