Can't Log In - Error Code: 58:11:5:512

#1 - Nov. 20, 2013, 3:52 p.m.
Blizzard Post

I can’t seem to log in. I’ve tried restarting the computer and the client as well as use the repair tool. I also tried reinstalling the client. I disabled my firewall. Tried a different connection. Nothing has worked so far.

#2 - Nov. 20, 2013, 4:50 p.m.
Blizzard Post

Hi Maverick,

The issue you are reporting may be due to the Guild Wars 2 ports being blocked. To check this, please try the following:

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
7. Click OK to save your changes.
8. Open “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, go ahead and attach it to the thread by clicking “More posting & formatting options…”