Can't Log In cuz of past Refund

#7 - June 5, 2013, 11:19 a.m.

pedrim.7128:

I already made a ticket it won’t hurt trying another way of support. I’ve bought this game before it went live and after a couple of months i asked for a refund and got it. Now i’m trying to get back on it: i bought another serial and linked it to my old account. Buuuut i can’t log into the game, i get an error message saying my account was closed in order to fulfill a request for a refund and i can’t use the new serial to create an account.
Please help me. Thanks.

I am confident that you were answered accurately in your ticket. The results of the refund mean the account is permanently disabled, as you chose it to be. You are welcome to play on your new account, but we will not re-enable the old one, nor relink a GW account to the new account.

#8 - June 5, 2013, 11:21 a.m.

Astral Projections.7320:

From Gaile Gray, another thread:
“Be aware that if one gets a refund, the account is permanently closed AND the credit card associated with it is disabled and may not be used in the future in any purchases related to Guild Wars or Guild Wars 2 (or any other NCsoft game). This means that it may not be possible to simply get a refund and start a new account”.

Thank you. That is correct.

mercury ranique.2170:

A refund can not be undone. So the account you had is lost forever. To see what else can be done for you, you should contact support.

No. Nothing can be done to reverse this situation and suggesting that someone contact support is pointless (and a waste of resources). The account and related credit cards are not accepted in the future, for what I hope are obvious reasons. A refund is permanent and irreversible, and we communicate that before we process the request.

This issue is owned by the person who requests/asks for/demands a refund, and no one else. Those who chose to come back to the game may do so on a new account, but we are not able to relink a GW account to a new GW2 account, nor re-enable the first GW2 account.

#10 - June 5, 2013, 12:11 p.m.

You should be able to use the new serial code with a new email address, that is, to create a completely new account. your issue is related to trying to reopen a closed-for-refund account. You may not, as I’ve explained, link to the old email address / log-in name or link to a Guild Wars account previously linked to the refunded account.