cant log in cant recover

#1 - Jan. 16, 2014, 1:21 a.m.

i haven’t played in a while and my account info is not saved in the launcher my account is still logged in to the webpage ive tried to recover my password but i cant look up the email with the serial code in it and i dont remember my characters name so theres nothing i can do to recover my account in the loancher but here i am in the forums i dont know how my password got changed this massive error is very irratating and i would like to either get my 80 dollars back or get my account back i went to change my password in account settings but my password is not the same as i left it so i cant change my password

Gaile Gray

#6 - Jan. 27, 2014, 6:49 p.m.

If the suggestions above are not effective, please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.