Cant log in as main character

#1 - Feb. 9, 2014, 3:15 p.m.
Blizzard Post

I logged out after getting a vista in caldedon forest a few hours ago. I came back on and now it ‘loads’ caldeon forest for about 5 mins before saying ’ the game client lost its connection to server’. I can log in as other characters but not my main. Ive restarted my pc and my router but to no avail. Any tips welcome. Thanks.

#2 - Feb. 10, 2014, 4:13 p.m.
Blizzard Post

I would like you to try a command line argument we have seen resolve this type of issue.

Please go to your shortcut for Guild Wars 2 and right click it and choose properties.

In the line that says Target, add a space at the end of whats there and then -prefreset

It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset

Click apply and then ok.

Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.

Hope this helps!