cant instal

#2 - April 30, 2013, 2:05 p.m.

Hi TMSinS – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

#7 - May 5, 2013, 9:39 a.m.

Hi TMSinS – After looking at your Game Advisor report, the issue that I’m seeing here would appear to be a lack of video card drivers:
———————-
Display Devices
———————-
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: NVIDIA
DAC type: 8 bit
Device Key: Enum\PCI\VEN_10DE&DEV_0649&SUBSYS_01451025&REV_A1
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1280 × 1024 (32 bit) (1Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (Dutch)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 01:38:47, 15360 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4509-11CF-9433-F53C0FC2CB35}
Vendor ID: 0×10DE
Device ID: 0×0649
SubSys ID: 0×01451025
Revision ID: 0×00A1
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

The first thing to try is to go to http://www.geforce.com/drivers and click on Auto-detect your GPU. If this does not work, you will need to contact your computers manufacturer as your laptop requires proprietary drivers that can only be obtained through the manufacture.

Hope this helps!