#2 - Sept. 5, 2012, 8:19 a.m.
Hi nela – Are you getting any error messages at all during character creation when this happens? Also, could you please attach a DxDiag or a Game Advisor report to this thread so that we can take a look at your system set up?
In the meantime, I would recommend deleting your Local.dat file and repairing the game client. You can find the local.dat file at Documents\Guild Wars 2 and you can run a repair by following the steps below:
1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.
Note: Please make sure -repair is outside of the quotes
Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”
6. Once completed, click “Ok” to save your changes.
If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.
7. Double click “Guild Wars 2 Repair” to start the repair process.
Once completed, please try starting Guild Wars 2 again.