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Can't even install the game. Support not helping, can I call?

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Zorph.4851
#1 - Sept. 10, 2012, 1:09 p.m.
Blizzard Post

This is getting frustrating. I put about 3 hours into the game before it failed to launch because of some weird “Check internet connection” message (when nothing changed with my network, tried EVERYTHING I could think of, from going directly to modem to disabling firewall completely, to using different DNS servers).

Then I uninstalled the game, and now I can’t even install it without it saying “Failed to download. Please check your internet connection.”

So now, I can’t even install the game, let alone play it. Not to mention tech support took a couple days to reply and their only reply was some automated message that provided no assistance whatsoever. Is there a way to contact support by phone? This ticket and e-mail garbage is 20th century.

If my issue isn’t resolved soon I expect an immediate and full refund, this is absolutely the worst experience I’ve had with any game to date.

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AshleySegovia
#5 - Sept. 11, 2012, 4:15 p.m.
Blizzard Post

Hi Zorph – Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”