Can't download patch

#1 - July 23, 2013, 2:58 p.m.
Blizzard Post

when I tried to download the new patch, it would get to 7% before the download speed dropped to 0, and then the launcher crashes. if I clicked “log in”, the launcher would immediately crash.
I looked at the forums and saw someone having a similar problem, and it said preforming a disk check could help. I did one, but the only thing that’s changed is that the percentage stays at 0 before the download speed drops and launcher crashes. i’ve tried reinstalling the game, but the launcher just opens and tries to install the patch (and of course, crashes).
I didn’t get an error report, I hope this isn’t too vague. thanks in advance!

#2 - July 23, 2013, 3 p.m.
Blizzard Post

Hi there!

Would you mind providing your system specs for me please? Additionally, I’d recommend disabling any security software that you’ve got enabled just so we can rule this out as a contributing factor.

#4 - July 23, 2013, 3:18 p.m.
Blizzard Post

Thanks for the report!

Your drivers are a few years old which could definitely be an issue here. I’d recommend updating them using AMD’s driver verification tool. It should locate the most appropriate video card drivers for your laptop:
http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx